The Service Industries Journal, an international journal of service management, exists to improve our knowledge of service industries, service businesses and the effective management of services. This multidisciplinary journal was established in 1981 as the first academic peer reviewed journal in the world devoted to services and service management. Since this time it has established a first class international reputation for the quality of its articles. Peer Review Policy: All articles in this journal have undergone rigorous peer review, based on initial editor screening and double-blind refereeing by three anonymous referees. No articles are commissioned for publication. Only those articles judged by the editors and referees to be of the very best quality and reporting research of the highest international importance will be published. Disclaimer Taylor & Francis makes every effort to ensure the accuracy of all the information (the 'Content') contained in its publications. However, Taylor & Francis and its agents and licensors make no representations or warranties whatsoever as to the accuracy, completeness or suitability for any purpose of the Content and disclaim all such representations and warranties whether expressed or implied to the maximum extent permitted by law. Any views expressed in this publication are the views of the authors and are not the views of Taylor & Francis.
The VINE Journal of Information and Knowledge Management Systems explores information and knowledge from a content management/library science perspective.